At JÓLY, we are committed to ensuring you are satisfied with your purchase. While we do not offer returns, we gladly provide the following options:

 

1. Exchanges:

We accept size or style exchanges within 7 days of receiving your order. Items must be unworn, unwashed, and with original tags attached. Please note: Customers are responsible for return shipping costs unless the item is defective.

 

2. Store Credit:

If you’re unsure about an exchange, you can choose to receive store credit for the value of your item. This credit can be used for any future purchase on our site.


Non-Exchangeable Items: 

  • Final sale items.
  • Worn, washed, or damaged products.
  • Items returned without original tags.

 

To initiate an exchange or store credit:

Please contact our support team at jolyoffcial@gmail.com within 7 days of receiving your order. Include your order number, reason for the exchange, and photos if applicable.

 

Thank you for supporting JÓLY. We appreciate your understanding and are here to help you find the perfect fit!